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Q19. You are setting up a new Dynamics 365 Customer Insights – Data environment and want to connect a Microsoft Dataverse environment. While trying to connect, you receive the error This CDS organization is already attached to another Customer Insights – Data instance You need to resolve the issue and ensure you can connect the new Customer Insights – Data environment to the Dataverse.
Solution: In the Dataverse. go the Settings menu of Dynamics 365 Customer Insights – Journeys, select the Customer Insights connector and disconnect the connection.
Does this meet the goal?

Q20. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company’s IT department has a CSV file stored on one of their Shared Documents folders within their Microsoft SharePoint sites. The data from the CSV file is ingested into Dynamics 365 Customer Insights – Data.
The file contains a row header and columns of different types, such as quantities and prices. The file also contains some rows with a high proportion of nulls.
You need to clean and transform the data in Customer Insights – Data to be ready for unification.
Solution: Remove any rows where the primary key is missing, delete any leading or trailing zeros on the primary key, and name the query. Select Next and your data is now ready for unification.
Does This meet the goal?

Q21. You are implementing Dynamics 365 Customer Insights – Data as your company’s Customer Data Platform.
The initial dataset tables contain contacts from Dynamics 365 Sales. Commerce customers, and service management platform incidents.
In your first unification run. you set Dynamics 365 as the primary table but only see eCommerce profiles that were able to be matched with Dynamics 365 contacts. You need to ensure that unmatched eCommerce customers are also added as a profile in Customer Insights – Data Solution: Make eCommerce customers the primary table in the match step.
Does this meet the goal?

Q22. You are a Customer Data Platform Specialist. The marketing team requested that customer cellphone numbers be added to the customer profile in audience insights. The customer cellphone numbers are stored in a separate table in the Azure Gen 2 Storage Account.
You decide to create the data source(s) needed in audience insights.
Which statements best describes the steps needed to ingest the required data to audience insights?

Q23. Some of the data stored by your company needs to adhere to strict organization compliance and security when establishing connections and exports.
Your IT department tells you that you must use a dedicated Microsoft Azure Key Vault with a Dynamics 365 Customer Insights – Data environment to help the organization meet its compliance requirements. The dedicated key vault will be used to stage and use secrets in the organization’s compliance boundary.
You need to use Customer Insights – Data and Azure Key Vault to store the secrets for each of the connections set up.
Which two prerequisites are needed? Each correct answer presents pan of The solution.
NOTE: Each correct selection is worth one point.

Q24. Online orders are ingested into Dynamics 365 Customer Insights – Data through real-time data ingestion.
Departments like customer service can see the orders directly in the Customer Insights – Data timeline when it is added to the contact form in Dynamics 365.
A service representative notices an error with the total order amount that is measured in Customer Insights – Data. While today’s online orders are visible in the timeline, the amount fails to update.
The representative needs you to explain why this is happening.
What reason should you provide?

Q25. Your data analytics team wants to create a custom machine learning model to predict whether a customer will purchase a particular product.
You need to explain what is required for integrating a custom model with Microsoft Dynamics 36S Customer Insights. Which two requirements should you tell them? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

Q26. Your organization uses Microsoft Dynamics 365 Customer Service in its contact center.
You need to use the Customer Card Add-in to make customer profile data from Dynamics 365 Customer Insights available to contact center users. The organization wants you to follow Microsoft’s best practices and recommendations.
Which three actions should you perform in sequence? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order.

Q27. You are a Customer Data Platform Specialist. Your company has audience insights set up as their Customer Data Platform (CDP). The product owner entered a user story on your backlog to add data from the new loyalty solution into the CDP. You defined the data source. You are ready to add the loyalty contacts to the data unification process.
Which new data entity area should you select in the Map phase of the data unification process?

Q28. You want to address the IT operations teams goal.
What is the first step you should take?

Q29. You are implementing Microsoft Dynamics 365 Customer Insights as the company’s Customer Data Platform.
You set up the data sources and start the unification process.
You need to identify the primary table within the Matching conditions page.
Which two criteria should you use to determine the primary table? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

Q30. You are a Customer Data Platform Specialist. You completed all the steps in the match phase of the data unification process in the audience insights. You need to review and validate your match results.
Which three metrics are available for you to validate the results? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

Q31. You recently configured a customer lifetime value (CIV) model.
You need to explain the training model performance to the marketing manager.
Which definition applies to each training model performance grade? To answer, drag the appropriate definitions to the correct grade values. Each definition may be used once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.

Q32. You implemented Microsoft Dynamos 365 Customer Insights as the Customer Data Platform solution. Now, you are building segments that were requested by the marketing department. One of the segments that is requested is “all customers that made an eCommerce purchase in the last 12 months”.
You need to consider the implications of building a segment that uses tables other than Customer Which system behavior should you consider when building multi-table segments?

Q33. You are a Customer Data Platform Specialist. Your marketing team is in the process of mapping entities and attributes in the data unification process of audience insights. You are assisting them with completing this task.
Which two statements correctly describe how audience insights handles the mapping of semantic types for entity attributes? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Q34. You have data that needs to be loaded from Microsoft Dataverse into an instance of Microsoft Dynamics 365 Customer Insights.
You need to create a data source that connects to a Dataverse-managed data lake.
Which three statements do you need to be aware of when creating the connection?
NOTE: Each correct selection is worth one point.