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NEW QUESTION 71
Select the factors which can cause report generation failures and increased runtimes. (Choose two.)

NEW QUESTION 72
The status of agents, whether active or inactive, does not impact metrics in queue reports, however, active agents appear on/affect agent reports.

NEW QUESTION 73
Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?

NEW QUESTION 74
Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)

NEW QUESTION 75
Which report displays the length of each session for one or more agents over a specified period of time?

NEW QUESTION 76
Which report displays the length of each session for one or more agents over a specified period of time?

NEW QUESTION 77
Which of the following is NOT a Genesys Cloud CX Collaborate feature?

NEW QUESTION 78
Which of the following types of interactions can be configured for Recording Policies?

NEW QUESTION 79
Which functionalities are available in Genesys Cloud CX WFM? (Choose three.)

NEW QUESTION 80
Amelia is changing departments within the organization and has a new manager. Currently, Genesys Cloud CX is not synchronized with the HR systems.
What steps should you take to update her reporting structure in Genesys Cloud CX?

NEW QUESTION 81
Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)

NEW QUESTION 82
Alerts that have been read are not included in the alert count, even if they are still active.

NEW QUESTION 83
How do you represent your organization when you contact the Genesys Cloud CX support team?

NEW QUESTION 84
What is the distinguishing feature between queues and groups?

NEW QUESTION 85
Which of the following statements is NOT true regarding numbering plan?

NEW QUESTION 86
Sam is in charge of handling incoming interactions that are sent via the queue. Some calls enter and exit the queue without being handled or terminated.
What terminology is used to describe such calls?

NEW QUESTION 87
You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

NEW QUESTION 88
You have just added a new document to Genesys Cloud CX, and want everyone in the organization to have access to it.
What must you do to ensure that users can find the document when needed?