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NO.24 In Herzberg’s studies on job satisfaction, which statement about dissatisfiesChygene factors’) is true?

NO.25 Which advice is given about managing the ‘complex responsive processes’ that surround emergent change?

NO.26 What is the First step of Kotter’s eight-step model for planning and leading organizational change?

NO.27 Which is a correct description of how Tuckman’s five phases of team development work in practice?

NO.28 According to Tuckman, in what stage of the team development model are team members likely to want to test and challenge assumptions?

NO.29 Why is it appropriate to give Line Leaders privileged access to the thinking behind a change?

NO.30 According to Schein, which approach would decrease learning anxiety?

NO.31 Which of the following statements about a ‘Force Field Analysis’ are true?
1.It can reveal both barriers to overcome and possible sources of resistance
2.It should be created independently by the change manager

NO.32 According to Tuckman, in what stage of the team development model will members of the team be working collectively to achieve results?

NO.33 Which is a benefit of using change agent networks?

NO.34 According to Lewin’s Force-field analysis’ which action needs to occur if an organization desires to make change more quickly?

NO.35 Which is the BEST example of a disadvantage to an organization of making or marketing an external appointment to a change learn?

NO.36 Which of the following statements about positive characteristics of an effective change team (Lencioni) are true?
1.Members should be encouraged to draw attention to colleagues’ failures to meet commitments
2.Conflict should be avoided to maintain good relationships

NO.37 Which item should be included within the communication plan?

NO.38 Which action, taken as part of the four-step emergent change process, addresses the current consequences of the change not yet being a reality?

NO.39 Which skill is MOST relevant to helping people through the change curve?

NO.40 When change takes a long time to embed, which is the MOST likely stakeholder response that may affect its momentum?

NO.41 Which action is an appropriate change management response to people in the early stages of a change cure?

NO.42 According to Tuckman, in what stage of the team development model can everyone move on to new things, feeling good about what has been achieved?

NO.43 What step in Kotter’s model for planning and leading organizational change focuses on setting up the leadership team to drive the change?

NO.44 Which workplace provision addresses Maslow’s social needs?

NO.45 Which is a description of the role of Line Management in the change process?