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NO.43 Which objects can be used within ticket creation to automatically determine the registered product?

NO.44 What objects can be used to define work distribution rules? Note: There are 2 correct Answers to this question.

NO.45 What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.

NO.46 Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct Answers to this question.

NO.47 When should you use the templates provided in the Data Workbench? Note: There are 2 correct answers to this question.

NO.48 Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?

NO.49 What are the valid schedule types when creating maintenance plans? Note: There are 2 correct Answers to this question.

NO.50 You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

NO.51 What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct Answers to this question.

NO.52 You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

NO.53 Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

NO.54 You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.

NO.55 What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system?
Note: There are 3 correct answers to this question.

NO.56 What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct Answers to this question.

NO.57 Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

NO.58 What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?