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Q39. An organization is using Kotter’s eight-step process during a change management initiative. Which action best supports creating a vision for change?

Q40. Which level of Kirkpatrick’s model should a talent development professional use to measure the impact of learning during and after a training course?

Q41. An organization has just finalized its strategic planning process and established four business goals for the next period. The talent development (TD) professional is meeting with the chief executive officer to discuss how the learning function can best support the achievement of these goals. Which meeting objective will best allow the TD professional to align the learning goals with these business goals?

Q42. A talent development (TD) professional facilitates a three-week training course for all of a company’s new hires. Company onboarding guidelines state that new hires must pass the course final exam with a score of
80% or higher in order to continue in the job, but the guidelines also provide for some discretion on the part of the hiring manager.
Participant A fails the final exam with a score of 78%. Participant A was frequently late to training, did not readily participate, and fell asleep twice during the course.
Participant B fails the final exam with a score of 60%. Participant B arrived early every day during training to request additional help, actively participated in group activities, took copious notes, and got along with everyone in the course.
What should the TD professional do?
Over the past six months, 40% of new hires have failed the final exam. The human resources manager questions why the failure rate is so high and asks the TD professional to assess the training course.

Q43. Which approach best demonstrates an organization’s learning culture?

Q44. A hacker was successful in accessing a financial services company’s database of customer information after an employee clicked on a phishing email link. The company’s chief executive officer (CEO) created a project team to address the security breach. As a member of the project team, a talent development (TD) professional is asked to evaluate the current security training for effectiveness. Since this is an urgent issue, the project team has been given 30 days to present recommendations.
Which data collection tool(s) would be most appropriate for the TD professional to use in evaluating the current security training?

Q45. Which is the best example of an effective learning or behavioral outcome statement?

Q46. In which scenario would situational leadership be most impactful?

Q47. Which risk would pose the greatest threat to a learning project?

Q48. Which action by a talent development professional would be most useful in helping a company support employee development when there is a wide range in ages in the workplace?

Q49. A talent development (TD) professional facilitates a three-week training course for all of a company’s new hires. Company onboarding guidelines state that new hires must pass the course final exam with a score of
80% or higher in order to continue in the job, but the guidelines also provide for some discretion on the part of the hiring manager. Participant A fails the final exam with a score of 78%. Participant A was frequently late to training, did not readily participate, and fell asleep twice during the course.
What should the TD professional do?

Q50. Which type of culture most creates an environment where people are afraid to speak up, feel left out, and feel helpless?

Q51. A loan manager in a large bank accessed a direct report’s personal bank account in the bank’s system out of curiosity. This direct report became aware of the unauthorized account access and consulted the human resources (HR) department. The HR manager initiates an ethics investigation and also asks the talent development (TD) department to determine whether a training solution is needed. The TD professional assigned to this task has never before been involved in any compliance and ethics situation.
Step 2
The TD professional has confirmed that the company’s policy states employees are not authorized to access other employees’ financial records without executive approval. The TD professional has been asked by the HR manager to participate in a meeting with the HR, compliance, and legal departments related to this investigation.
During this meeting, what should the TD professional do?

Q52. A talent development (TD) professional has recently joined an organization and needs to develop the organization’s learning strategy. The TD professional has scheduled one-on-one interviews with the various senior leaders. Which question would be most important for the TD professional to include in the interview protocol?

Q53. An engineering company utilizes two learning management systems (LMSs): one manages technical training, and the other manages professional development (or non-technical training) for all of the company’s engineers. Over time, changes in reporting requirements have caused the use of two different systems to be difficult and time-consuming. It has been decided that a new LMS is to be selected, with a goal of improving the time constraints of using training information from both systems. A talent development (TD) professional is put in charge of facilitating the selection and implementation of the new LMS.
What should the TD professional do to facilitate the selection process?

Q54. A talent development (TD) professional facilitates a three-week training course for all of a company’s new hires. Company onboarding guidelines state that new hires must pass the course final exam with a score of
80% or higher in order to continue in the job, but the guidelines also provide for some discretion on the part of the hiring manager.
Participant A fails the final exam with a score of 78%. Participant A was frequently late to training, did not readily participate, and fell asleep twice during the course.
Participant B fails the final exam with a score of 60%. Participant B arrived early every day during training to request additional help, actively participated in group activities, took copious notes, and got along with everyone in the course.
What should the TD professional do?

Q55. A talent development (TD) professional is asked to offer training to entry-level employees on a new online software that will change many processes in their work. Which is the best way for the TD professional to prepare a learner-centered course?

Q56. What should a talent development professional do to best facilitate retention in a multi-subject course?

Q57. Which statement by a talent development professional best demonstrates concise, explicit, and clear information?

Q58. Which approach would be most effective for managers to improve feedback conversations with their direct reports?

Q59. A talent development (TD) professional has been asked to implement a knowledge management strategy.
Which is the best first step for the TD professional to take?