Pass ITIL ITIL-5-Foundation Actual Free Exam Q&As Updated Dump Oct 30, 2026 [Q26-Q40]

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Pass ITIL ITIL-5-Foundation Actual Free Exam Q&As Updated Dump Oct 30, 2026

Latest ITIL-5-Foundation Actual Free Exam Updated 80 Questions

ITIL ITIL-5-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	Extension Module: AI Governance (Optional): An optional module addressing ethical, compliant, and responsible AI adoption, covering risk, transparency, and regulatory considerations.
Topic 2	ITIL Management Practices: Introduces the purpose and core concepts of ITIL’s 34 management practices across General, Service, and Technical categories.
Topic 3	Value Co-Creation and Service Relationships: Explores how value is created collaboratively between providers, consumers, and stakeholders while balancing outcomes, costs, risks, and experience.
Topic 4	The Digital Product and Service Lifecycle: Covers the eight-stage lifecycle model from Discover through Retire replacing ITIL 4’s service value chain with end-to-end guidance.
Topic 5	The ITIL Service Value System (SVS): Explains how guiding principles, governance, value chain activities, and continual improvement work together as one integrated framework.
Topic 6	Continual Improvement Model: Covers the seven-step structured approach for driving and sustaining organizational improvement over time.
Topic 7	Digital Product and Service Management Concepts: Covers how digital products and services create and deliver value across their lifecycle in fast-changing, technology-driven environments.

QUESTION 26
Which is the purpose of the “transition” activity?

To seamlessly introduce new products into operational environments

To ensure continual alignment of product roadmaps with the needs of service consumers

To create prototypes and specifications for products and services

To develop, integrate, and test digital products

QUESTION 27
Which of the following helps to understand the internal state of a complicated system by analysing its external outputs?

Continuous integration

Continuous delivery

Observability

Site Reliability Engineering

QUESTION 28
What is the role of a governing body in an organization?

It is accountable for performance and compliance at the highest level

It is responsible for day-to-day operations

It manages the technical details of digital products directly

It focuses exclusively on financial reporting

QUESTION 29
What is a digital service?

A service that fully or largely relies on digital products.

A combination of technology resources designed for consumers

The transfer of goods from provider to consumer

A catalogue of services for consumers

QUESTION 30
Which is a key success metric for the “transition” activity?

Number and impact of incidents and performance deviations

Quality of the resources and services sourced from suppliers

Negative impact of changes on service availability and performance

Service performance against the agreed SLA targets

QUESTION 31
What does the “partners and suppliers” chapter of an ITIL Official Practice Guide provide?

Dependencies on third parties

Capability levels, criteria, and recommendations for self-assessment

Purpose and description of the practice

Key information, automation, and tooling for a practice

QUESTION 32
Which is the purpose of the “transition” activity?

To seamlessly introduce new products into operational environments

To ensure continual alignment of the product roadmap with the needs of service consumers

To create prototypes and specifications for products and services

To develop, integrate, and test digital products

QUESTION 33
Which term describes ‘ what an organization does for its consumers and other stakeholders and why?

Value stream

Value chain

Operating model

Organization ‘ s purpose

QUESTION 34
Which dimension of product and service management encourages analysing and decision-making based on understanding different levels of complexity?

Organizations and people

Partners and suppliers

Information and technology

Value streams and processes

QUESTION 35
How do value chain activities support an organization ‘ s purpose?

By translating the organization ‘ s purpose into activities that create value

By defining the organization ‘ s governance and compliance framework

By prescribing specific tools and technologies for service management

By documenting all the regulatory requirements

QUESTION 36
Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?

Continuous deployment

Continuous integration

Continuous delivery

DevOps

QUESTION 37
Which of the following is a key success metric for the ‘ acquire ‘ activity?

Number and impact of incidents and performance deviations

Quality of the resources and services outsourced from suppliers

Service performance against the agreed SLA targets

Negative impact of changes on service availability and performance

QUESTION 38
What is the role of governance within the ITIL Value System?

To define and manage process activities for service delivery

To perform day-to-day service operations

To ensure organizational activities are directed and controlled

To provide detailed technical guidance for service design

QUESTION 39
Which of the following is NOT a success metric of ‘ discover ‘ activity?

Strategic fit of the organization ‘ s products and service offerings

Stakeholder satisfaction with products and service offerings

Market relevance of the products and service offerings

Service performance against the agreed SLA targets

QUESTION 40
Which term BEST describes a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives?

Organization

Partnership

Culture

Service journey

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Pass ITIL ITIL-5-Foundation Actual Free Exam Q&As Updated Dump Oct 30, 2026 [Q26-Q40]

ITIL ITIL-5-Foundation Exam Syllabus Topics:

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