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NO.46 A talent development professional and an external training vendor have agreed to a percentage of the overall cost as profit. What is this called?

NO.47 In analyzing job performance, a talent development professional identifies that while workers know the process for building products, they are not following it every time, leading to an increase in quality defects.
Which layer of the modern learning ecosystem is most likely to influence compliance with expected safety protocols?

NO.48 When creating a talent development (TD) initiative, which activity will best help a TD professional gain leadership support for the plan?

NO.49 A talent development (TD) professional has been tasked with creating a knowledge management system for a small company. The TD professional has begun the process of collecting organizational knowledge and has compiled paper manuals, standard operating procedures, process charts, and other archived materials. How can the TD professional most effectively access the collective knowledge of the company’s leaders?

NO.50 Which model best enables employees to continually seek new skills, enhance competencies, and expand their proficiency on their own?

NO.51 A talent development (TD) professional has been asked to implement a knowledge management strategy.
Which is the best first step for the TD professional to take?

NO.52 A talent development (TD) professional has been asked to deliver training in support of the corporate strategic plan to increase sales revenues. What is the first question the TD professional should ask the stakeholders?

NO.53 When following an organizational diagnosis model, which two variables that impact an organization would most appropriately be examined at both the organizational and group levels?

NO.54 In which scenario would situational leadership be most impactful?

NO.55 A talent development (TD) professional has been asked to implement a knowledge management strategy.
Which is the best first step for the TD professional to take?

NO.56 A talent development (TD) professional has been asked to present new call center techniques to a customer service group. During a break, a participant says theinformation is being presented too quickly for the group to understand. Which technique should the TD professional use to monitor the situation and modify the training?

NO.57 A talent development (TD) professional has been contracted to design a training program on cross-cultural communications. The organization’s goal is to foster a more inclusive workplace environment. Which action would best help the TD professional assess the organizational environment to identify specific performance objectives?

NO.58 Which action should a talent development professional take when using the accelerated learning process?

NO.59 A talent development (TD) professional has been asked to evaluate the capability of an organization’s employees to move into positions of greater responsibility when required. The deliverable will be a report on the skill sets for succession in the organization. What would be the most effective approach for the TD professional to take?

NO.60 A course requires a participant to go on a virtual search to find a video from the company president and an electronic document outlining specific roles and responsibilities. This is an example of which of the following?

NO.61 According to Rummler and Brache’s performance variables model, which finding suggests a performance breakdown at the organization level?

NO.62 Which is the most important reason for a talent development (TD) professional to complete a business ecosystem analysis?

NO.63 Which evaluation technique should an organization use to analyze and improve error rates and defects?

NO.64 A talent development professional is planning a company-wide volunteer day event. One of the risk factors identified is the possibility that too few volunteers will participate. What are the two primary considerations in evaluating this risk?

NO.65 A call center manager requests refresher training for customer service representatives because the average call length has increased significantly. The manager claims nothing has changed except the return policy. Which action by a talent development professional best exemplifies taking a systems-thinking approach to this request?

NO.66 Which is a learning activity guided by constructivist learning theory?

NO.67 A talent development professional has been hired to assess the motivation of a client’s workforce and provide a performance improvement solution. Which three questions would be most important to ask the client?