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QUESTION 37
Which steps are considered best practice when making a business case for a talent development program?

QUESTION 38
Which model best enables employees to continually seek new skills, enhance competencies, and expand their proficiency on their own?

QUESTION 39
What is the most important reason for determining an anticipated headcount of training team employees before presenting a training budget?

QUESTION 40
The total cost of ineffective e-learning includes the cost of which factors?

QUESTION 41
A talent development (TD) professional has been hired as a consultant for a 20-person manufacturing company. The TD professional has not worked in this industry before. Several employees have complained to the human resources (HR) department that some supervisors have been disrespectful toward them when giving feedback. The HR manager decides that company-wide training on appropriate feedback is needed.
The TD professional is assigned to conduct a needs analysis and to report the results to the HR manager in two days.
Which data collection method(s) would be most appropriate for the TD professional to use to complete the needs analysis?

QUESTION 42
Which is the most important reason for a talent development (TD) professional to complete a business ecosystem analysis?

QUESTION 43
A talent development strategy includes a focus on how to best capture and disseminate knowledge within the organization. Which three key components should serve as the foundation for the approach?

QUESTION 44
A talent development (TD) professional is approached by a department manager for advice on how to improve an employee’s performance on assigned monthly reports. How should the TD professional approach this situation?

QUESTION 45
When creating a talent development (TD) initiative, which activity will best help a TD professional gain leadership support for the plan?

QUESTION 46
A talent development professional has been hired to assess the motivation of a client’s workforce and provide a performance improvement solution. Which three questions would be most important to ask the client?

QUESTION 47
A talent development professional is providing coaching to an individual. Which action is most likely to improve success for the coaching action plan?

QUESTION 48
Determining appropriate sample size for a project depends on which element?

QUESTION 49
Why is it important for talent development professionals to build strong relationships with other groups within an organization?

QUESTION 50
A talent development (TD) professional is designing performance and training solutions for new core services. Which question would best help the TD professional begin to establish the Level 4 impact metrics around these new services?

QUESTION 51
Which is the best example of an effective learning or behavioral outcome statement?

QUESTION 52
Which learning concept is best exemplified by the question, “Why do I need to know this?”

QUESTION 53
Which is a benefit of Six Sigma methodology?

QUESTION 54
Which is a learning activity guided by constructivist learning theory?

QUESTION 55
In the development of a knowledge management system (KMS), which is the best action for a talent development professional to take in order to avoid the pitfall of employees hoarding knowledge or being unwilling to share it?

QUESTION 56
A loan manager in a large bank accessed a direct report’s personal bank account in the bank’s system out of curiosity. This direct report became aware of the unauthorized account access and consulted the human resources (HR) department. The HR manager initiates an ethics investigation and also asks the talent development (TD) department to determine whether a training solution is needed. The TD professional assigned to this task has never before been involved in any compliance and ethics situation.
Step 2
The TD professional has confirmed that the company’s policy states employees are not authorized to access other employees’ financial records without executive approval. The TD professional has been asked by the HR manager to participate in a meeting with the HR, compliance, and legal departments related to this investigation.
Step 3
The investigation has been completed, and it was determined that this was a unique occurrence and that overall, company managers and employees are knowledgeable of rules and internal policies. The TD professional concludes that this was not a training issue and existing training is effective. The TD professional presents this conclusion and the supporting analysis to the legal, compliance, and HR departments. The legal and compliance departments agree with the TD professional’s conclusion. However, the HR manager still believes this is a training issue.
How should the TD professional proceed?

QUESTION 57
What tool would be best to organize a large number of ideas into logical groups?

QUESTION 58
A talent development (TD) professional has been tasked with creating a knowledge management system for a small company. The TD professional has begun the process of collecting organizational knowledge and has compiled paper manuals, standard operating procedures, process charts, and other archived materials. How can the TD professional most effectively access the collective knowledge of the company’s leaders?

QUESTION 59
Which item is most critical to drive accelerated learning in a program for high-potential employees?

QUESTION 60
When following an organizational diagnosis model, which two variables that impact an organization would most appropriately be examined at both the organizational and group levels?